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Adapting “Customer Identity and Access Management” XL Axiata Eases Customer Access To Various Digital Services

Jakarta, August 11th, 2020. PT XL Axiata Tbk (XL Axiata) continues to improve service quality for all customers. One of the efforts made is to improve the convenience for all customers to access applications related to XL Axiata products, such as myXL and myAXIS. By implementing Customer Identity and Access Management (CIAM) technology, customers will be able to access myXL by "single sign on". Customers can use their social media IDs to log into the myXL app. This increase in convenience certainly takes security and protection of customer data into account.


Yessie D. Yosetya, Director & Chief Information - Digital Officer of XL Axiata, states, “We are always committed to providing a better experience for customers, in order to maintain their trust and increase their loyalty. Along with our efforts to accelerate our digital transformation initiatives, we also hope to increase the ease of access to various XL Axiata services without compromising customer data security. Single sign on is part of the features that we will present in the near future, in line with our vision as a digital company.”


In order to establish such convenience, XL Axiata collaborates with ForgeRock, a company from the United States that provides services for Customer Identity and Access Management (CIAM). This CIAM technology allows a single sign on to be built. In addition, with cloud-based technology, XL Axiata unifies all systems implemented for customers to access various XL Axiata services. Customer data implements protection to access, with multi-factor authentication methods.


Yessie adds, the digital world has progressed greatly. XL Axiata must be able to adapt to existing advancements to be able to meet customer demands for services that require maximum performance. "Single sign on" is increasingly being applied in various types of digital services, proven capable of making it easier for everyone to access various data service platforms and applications with the same identity. The identity for social media accounts is the most used one for single sign on.


According to Yessie, in an all-digital era which is also full of competition between the same service providers, a solution that can provide convenience to customers will have a big impact. Moreover, Indonesians are also getting used to the various conveniences presented by the digital world. Therefore, XL Axiata will continue to adapt to the level of community adaptation to the latest digital technology as much as possible.

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