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Whistleblowing System

Speak Up Guideline

Speak Up Channels

If you are aware of actual or suspected misconduct, illegal or unethical behaviour, or have a concern, you can use the Speak Up channels to raise a concern. The Speak Up channels can be used by employees, suppliers, business partners, contractors, customers and other stakeholders

Reporting Channel

The Speak Up channels can be accessed via web, phone and mobile app and is available 24 hours a day, seven days a week:


Concerns to be Reported

Concerns that you have related to the following areas:

  • Accounting, internal controls, auditing or IT
  • Anti-competition
  • Breach of companby policy or country laws
  • Bribery & corruption
  • Data confidentiality or privacy
  • Conflict of interest
  • Fraud & breach of trust
  • Gifts, entertainment & hospitality
  • Harassment & sexual misconduct
  • Health, Safety, Security & Environment
  • Malpractice
  • Abuse of Power/Authority
  • Money Laundering
  • Social media or business communications
  • Substance abuse
  • Theft or misuse of assets
  • Workplace & people
  • Retaliation from Speaking Up


Protection to Reporters

Reporter will be guaranteed protection of confidentiality from anyone and from any threats that might occur with those who report.

Managing Concern

Once a concern is received via web, phone or mobile app, the reporter will receive a case number and password. Expolink will then route the concern to the Axiata Group’s Investigation Team, who will review the report and determine further action. If your report warrants an investigation, it will be conducted by an investigator either from Axiata, PT XL Axiata Tbk or externally appointed.

Feedback for Reported Concern

With the case number and password, reporter can return to the Speak Up channel, and receive the updates (including completion/closure of investigation).