If you are aware of actual or suspected misconduct, illegal or unethical behaviour, or have a concern, you can use the Speak Up channels to raise a concern. The Speak Up channels can be used by employees, suppliers, business partners, contractors, customers and other stakeholders
The Speak Up channels can be accessed via web, phone and mobile app and is available 24 hours a day, seven days a week:
Concerns that you have related to the following areas:
Reporter will be guaranteed protection of confidentiality from anyone and from any threats that might occur with those who report.
Once a concern is received via web, phone or mobile app, the reporter will receive a case number and password. Expolink will then route the concern to the Axiata Group’s Investigation Team, who will review the report and determine further action. If your report warrants an investigation, it will be conducted by an investigator either from Axiata, PT XL Axiata Tbk or externally appointed.
With the case number and password, reporter can return to the Speak Up channel, and receive the updates (including completion/closure of investigation).