BALI, September 10, 2025 – PT XLSMART Telecom Sejahtera Tbk (XLSMART) and PT Telkom Indonesia (Persero) Tbk (Telkom) signed a strategic agreement at the Bali Annual Telkom International Conference (BATIC) 2025 last week. Feby Sallyanto, Chief Enterprise Business Solution at XLSMART, and Noor Mahmudah Moorcy, General Manager of Carrier Service and Other License Operator at Telkom, signed the agreement. Through this agreement, both companies pledged to expand collaboration in a variety of areas in order to improve service quality while also creating new business opportunities.
Director & Chief Enterprise and Strategic Relation Officer of XLSMART, Andrijanto Muljono, stated, "With the signing of this agreement, XLSMART reaffirms its commitment to strengthening synergy with Telkom. This collaboration not only generates new business potential, but it also provides a better service experience for customers throughout Indonesia. Together, we are working to establish a more inclusive and competitive national digital ecosystem.”
The cooperation comprises agreements on several initiatives:
With this collaboration, both customers and companies will benefit. Customers will experience improved service quality, notably in call center connections, access to diverse content, and optimised international calling. Meanwhile, for the businesses, this partnership opens up new chances to generate revenue, expand digital business models, and strengthen both companies' position in Indonesia's Telecommunications industry, Andrijanto added.
Most of the services emerging from this collaboration are now available to customers, and both companies are open to exploring new forms of collaboration in the future, in accordance with shifting customer needs and the dynamics of the telecommunications industry.
By the end of the second quarter of 2025, XLSMART's revenue had increased by 22% YoY to IDR 10.5 trillion. This also provides XLSMART greater flexibility in accelerating collaboration with strategic industry partners including Telkom.
About XLSMART
PT XLSMART Telecom Sejahtera Tbk (“XLSMART” or “IDX: EXCL”) is the newest integrated telecommunications company in Indonesia, formed from the merger of PT XL Axiata Tbk, PT Smartfren Telecom Tbk, and PT Smart Telecom. Carrying the spirit of "innovation with heart," XLSMART is here to lead Indonesia's digital era by providing inclusive, reliable connectivity, and being ready to face the future for more than 94.5 million customers across Indonesia.
With a legacy of technological excellence and customer service from two major companies, XLSMART combines the expertise of XL Axiata in mobile services and remains part of the Axiata Group, as well as Smartfren's innovations in 4G, VoLTE, and eSIM services as part of the Sinar Mas Group.
With the tagline "Together, Moving Forward Without Limits," XLSMART is committed to promoting digital inclusion, accelerating national progress, and creating long-term value for Indonesia. (For more information, please visit www.xlsmart.co.id)
For media inquiries, please contact:
Reza Mirza
Group Head Corporate Communications & Sustainability XLSMART
Telp: +62 817-0007-110
Email: [email protected]