Jakarta, 19 January 2022. PT XL Axiata Tbk (XL Axiata) through XL Axiata Business Solutions has obtained the ISO 22301:2019 Certification which is an international standard to provide the best quality services. This certificate acknowledges the ability of business actors to implement, maintain, and improve management systems to protect, reduce the possibility of problems, and prepare, respond to, and recover from disturbances when a problem occurs. In this case, the scope certified by XL Axiata relates to services to B2B (Business-to-Business) customers.
Chief Enterprise & SME Officer of XL Axiata, Feby Sallyanto said, "XL Axiata Business Solutions is committed to consistently improving the comfort and quality of the best services for the community, especially corporate and SME customers. By pocketing this ISO 22301:2019, XL Axiata has complied with government regulations aimed at vital and strategic industry players, such as the telecommunications sector, in providing the best service when experiencing problems or crises. We hope that this ISO certificate can further convince customers and prospective corporate or SME customers that the quality of services we offer is of international standard. Thus, it creates a sense of security in the use of all our services.”
Feby added, another strategic benefit obtained from having ISO 22301:2019 certification is that now XL Axiata can become the best service provider candidate for agencies, institutions, or companies in the government and private sectors requiring ISO 22301:2019 certification in the service procurement process.
The process of obtaining the ISO Certification is a challenge itself. According to Feby, besides having to pass an audit from the ISO certification body, his party must also be able to consistently carry out problem handling systems and procedures, especially in crisis conditions that the service quality remains good and maintained. In addition, a periodic audit process will also be carried out every year. This certification process runs for six months, during which XL Axiata Business Solutions went through it smoothly, effectively, and efficiently.