Jakarta, 6 February 2024. PT XL Axiata Tbk (XL Axiata) has prepared a quality network for the success of 2024 General Election, including voting day on Wednesday (14/02). Despite no special preparations, XL Axiata is committed to maintaining the network for the customers and public to enjoy the democratic party. This readiness is part of XL Axiata's ongoing efforts to improve network and customer experience throughout the year.
XL Axiata's Director & Chief Technology Officer, I Gede Darmayusa, stated, "We have prepared the network with enough capacity to handle any surge in traffic during the election. Our top priority is ensuring comfort and seamless communication for customers and the public. We aim for smooth service even during high traffic times."
I Gede added that he predicts a 10% increase in traffic during the democratic party, compared to regular weekdays. XL Axiata’s network officers and teams will be ready in the field and at XL Axiata's Customer Experience & Service Operation Center (CE&SOC) monitoring center in Jakarta. Emergency anticipation has also been prepared to ensure a reliable network.
Currently, XL Axiata serves over 57 million customers, backed by over 158 thousand BTS, mostly 4G BTS, as well as a fiber optic network spanning over 159 thousand km, supporting a data network spread across most of the vast Indonesian archipelago.
Readiness for the Chinese New Year and Cap Go Meh festivities
XL Axiata has prepared its network for the expected rise in data usage during the Chinese New Year and Cap Go Meh celebrations. It is predicted that the increase in traffic will occur especially in major cities, including Mataram City (7%), Denpasar City (7%), Yogyakarta City (7%), Badung Regency (7%), and Pontianak City (6%).
XL Axiata will focus on maintaining network quality in residential areas, accommodations, places of worship, and shopping centers, where increased data services are expected. In terms of service type, streaming service traffic, such as movies, music, and games, are expected to see higher usage. Furthermore, services like Video Calls, Web Browsing, and Instant Messaging (IM) will also experience an increase for sending greetings and wishes during the celebrations.
In the meantime, for customers requiring assistance during the Chinese New Year festivities, the XL Axiata customer service team is fully prepared. Customers have access to call center representatives 24 hours a day via phone numbers: 817, 818, and 838, as well as digital-based service platforms such as @myXLCare on Twitter and Facebook Page, live chat on www.xl.co.id and email at [email protected]. Axis customers can also reach out through @ask_AXIS on Twitter, live chat on www.axis.co.id, and email at [email protected].