Jakarta, 30 November 2022. To continue improving the digital experience while providing maximum service to customers, PT XL Axiata Tbk (XL Axiata) presents the latest innovations, namely "Emergency Credit" and "Credit Control" features. Both features are available for XL Prepaid and AXIS customers through the myXL and AXISNet applications. With these two features, XL and AXIS customers can still communicate when they run out of credit and ensure their credit remains safe from services outside the main package, such as paid SMS, basic internet tariffs, and SMS for a content subscription.
Group Head of Customer Value & Experience Management of XL Axiata, Mohamed Moharram, said, "We continue to strive to improve services for customers through various programs, one of which is the implementation of customer experience by presenting the best digital experience for customers through various initiatives, ranging from facilitating customer input through real-time Net Promoter Score (NPS), which is useful for measuring customer satisfaction, to getting input to present innovations that suit customer needs and desires."
Moharram added that, based on customer feedback, one of the problems they often face is unexpectedly running out of credit. It later became a reference for XL Axiata to create an emergency credit feature to use anytime and anywhere. For example, in an emergency, when a customer runs out of credit and does not have access to purchase credit, they can easily access the myXL/AXISNet application to borrow emergency credit to purchase internet, call, or SMS packages. Payment will be deducted automatically when topping up or transferring credit in the amount of the loan and the admin fee.
Customers can now access Emergency Credit through the myXL and AXISNet apps. To use the emergency credit service, customers can follow the steps below:
Full Control of Credit, as Per Your Needs and Desires
In addition to the emergency credit feature, XL Axiata has also launched the credit control feature as a means for customers to control their credit. The Credit Control feature is a service that allows customers to lock their credit balance so that the credit will be protected from usage outside the main package.
With this feature, customers don't need to worry about their credit balance running out without realizing it. These outside uses include paid SMS, SMS for content subscriptions, and basic internet tariffs.
To activate credit control, customers can do the following steps:
XL Axiata continues to be committed and focused on improving the quality of customer experience to fulfill customer needs and desires. For the best communication experience and convenience, be sure to download the myXL or AXISNet app.