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JAKARTA, APRIL 6, 2024. The upcoming Eid al-Fitr long holiday is swiftly approaching. Countless Indonesians, including customers of XL Axiata, will travel back to their hometowns and explore different corners of the archipelago. Ensuring seamless internet connectivity during this festive period is imperative for enhancing the holiday experience, enabling individuals to stay connected to essential data services and facilitating #JadiLebihBaik (#BeBetter) holiday activities, such as mobile work.

Throughout Eid, many individuals, including XL Axiata customers, will embark on homecomings and sightseeing adventures. These moments are filled with excitement, often prompting the desire to share them instantly on social media platforms to keep their circles updated. Moreover, they also need to access various data services and browse the internet for the latest information, entertainment, and various digital activities.

“Ensuring network stability is a special challenge for all telecom operators, including XL Axiata. Consequently, XL Axiata has taken anticipatory steps to ensure that its network can accommodate the increased traffic during the extended Eid holiday period. Apart from the network, we are also heightening our focus on customer service. Over 500 dedicated contact center agents are on standby 24 hours to offer and address any inquiries or issues customers may encounter with our services," stated M. Yunus, Group Head Customer Contact Center XL Axiata.

Below are several points XL Axiata customers should consider to ensure smooth internet usage:

• Ensure your XL Axiata internet package is linked to your registered number with sufficient data allocation.

• Utilize a mobile device compatible with 4G and 5G technologies.

• Optimize smartphone performance by removing unnecessary applications and widgets.

• Refresh the network on your smartphone by activating airplane mode, leaving it for 1 minute then deactivating it again when changing locations.

Moreover, for additional assistance or troubleshooting during the extended Eid holiday, customers can access XL Axiata customer support through various channels, including:

• Contact XL Axiata Digital Care services via chatbot Maya on the myXL and AXISnet apps or through the websites www.xl.co.id and www.axis.co.id, available 24/7 for immediate assistance.

• Visit the XL Center Online service at xlcenter.xl.co.id which can provide various online assistance with easier access or visit nearby XL Center and XL AXIS Service Point locations.

• Follow the official XL Axiata Digital Care Instagram social media account, @myxlcare, for the latest information, tips, and tricks related to XL and AXIS services.