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Jakarta, 7 October 2022. Entering the age of 26 years of serving the Indonesian people, PT XL Axiata Tbk (XL Axiata) has confirmed its determination to continue to support the government's vision of realizing a "Better Indonesia" society. For that, according to the theme of the 26th-anniversary #AdaUntukIndonesiaAdaUntukKitaSemua, for two years, XL Axiata has never stopped providing social support to improve the quality of life for the people of Indonesia in remote areas of the country. XL Axiata has organized various social programs, both directly related to the telecommunications sector and special programs urgently needed by the community, such as providing emergency assistance to natural disaster victims, handling the pandemic, and establishing a Covid-19 vaccination center.

President Director & CEO of XL Axiata, Dian Siswarini, said, “XL Axiata is part of Indonesian society. Apart from conducting business activities, we also cannot turn a blind eye to social problems happening around us or becoming national problems, such as the last handling of Covid-19, for the sake of a Better Indonesia. We carry out comprehensive corporate social responsibility (CSR) programs based on, among other things, the community's needs, XL Axiata's service coverage, and XL Axiata's competencies and expertise. In the last 3 years, we have implemented various social programs that have benefited more than 1.5 million people in almost all parts of Indonesia.”

A number of initiatives in the form of measurable and sustainable CSR programs are currently ongoing, focusing on support in the fields of education, empowerment of women, fishermen, and micro and medium enterprises, as well as emergency assistance to victims of natural disasters.

The CSR programs in the education sector are:

• Digital Madrasah Academy, namely a Local-Talent Enablement Program targeting students of Madrasah Aliyah (high school level) in collaboration with the Ministry of Religion of the Republic of Indonesia. It provides soft-skill and hard-skill training to create industrial-grade digital solution products and answer local wisdom problems that exist in their respective regions developed with IoT (Internet of Things) technology.

• XL Future Leaders (XLFL) which until this year has graduated more than 1,100 participants, produced 75 IoT and AIoT projects, and provided benefits to more than 1 million student beneficiaries both directly and indirectly.
• “XL Axiata Baik” and “Bersama Bangun Negeri” programs, where XL Axiata employees share and teach. Some of the materials provided included public speaking, healthy internet, easy ways to create a website, how to create good photo content on social media, and the internet of things (IoT). 
• Donation of laptops, routers, and free internet to Islamic boarding schools throughout Indonesia to ensure students are also ready to face the digital era.

Community empowerment programs include:

• Sisternet, focuses on increasing the ability of Indonesian women in the digital era, both in terms of knowledge or training and funding, in collaboration with the Ministry of Women Empowerment and Child Protection of the Republic of Indonesia and the private sector. Since 2015, more than 200 thousand women have taken Sisternet classes to improve their skills. Currently, the Sisternet application has been used by more than 57 thousand users.
• Laut Nusantara, focuses on the fishermen’s communities and their families to improve their standard of living. In this program, XL Axiata builds the Laut Nusantara application which has features to make it easier for small fishermen to catch fish in the sea safely. Since its launch in 2018, the Laut Nusantara Application has been downloaded more than 62,000 times with 57,213 active users and disseminated in more than 500 fishing villages throughout Indonesia.
• Desa Digital Nusantara, is a form of XL Axiata's support for the government's efforts to accelerate digital adoption by the community to reach remote rural areas. The launch took place in Tanjung Pakis Village, Pakis Jaya District, Karawang Regency, by utilizing digital facilities so that they are ready to enter and benefit from the digital economy.

Employee social programs through MTXL:

• Training and empowerment of rural communities, including training on raising chickens in East Java, empowerment of horticultural plantations in South Sumatra, empowerment of Mineral Water business in Madura, empowerment of gourami in Jogja, empowerment of goats in Central Sulawesi, green tourism in Lampung, and empowerment of people with disabilities in East Kalimantan.
• Construction of a village bridge in Talang Lubuk Village, Sumber Marga Telang District, Banyuasin Regency, South Sumatra.
• Construction of a mosque in Blang Beurandang Village, Johan Pahlawan District, West Aceh Regency, Aceh Province, and Claket Hamlet, Bulugunung Village, Plaosan District, Magetan Regency, East Java.
• Construction of a bridge in Lebak, Banten.
• Construction of a power plant using solar cells in Sebongkup, West Kalimantan
• Construction of school classes in Matfa Village, Langkat, North Sumatra
• Donations to orphans, blood donors, mass circumcision.

Covid-19 Handling

XL Axiata has also been actively supporting the government's efforts in dealing with Covid-19 in the 2020-2021 period. The following are some of the programs implemented:

• Established an “Indonesia Bangkit Vaccination Center” in Depok in collaboration with UI and RSUI targeting the Jabodetabek community, an “Indonesia Bangkit Vaccination Center” in Medan in collaboration with the H Adam Malik Central General Hospital and the Medan City Government. A total of 91,000 doses of vaccine have been given to the public.
• Donations of IDR 10.8 billion through BNPB in the form of funds, personal protective equipment (PPE), and assistance in access to communication.
• Network strengthening in the area around Covid-19 handling facilities.
• XL Axiata also donated to Covid-19-affected fishing communities in Banten, Bali, North Sumatra, Riau Islands, West Kalimantan, North Kalimantan, Maluku, and West Papua. 
• For college students, in supporting learning during the Covid-19 pandemic, XL Axiata has also provided thousands of free internet access packages for distance learning. In addition, there are also 500 smartphone units and data quotas for students in several cities in Indonesia.

For people who are victims of natural disasters, XL Axiata also tries to actively participate in providing emergency needs assistance as well as internet and telephone access to communicate with disaster-affected communities. These aids or donations were related to flash floods in South Sulawesi, South Kalimantan, Central Java, and West Java, the eruption of Mount Semeru in East Java, the eruption of Mount Ile Lewotolok in East Nusa Tenggara, the Earthquake in West Pasaman Regency of West Sumatra, and the Earthquake in West Sulawesi. There was also the provision of a telecommunications network to support the evacuation of victims of the Sriwijaya Air SJ-182 crash in the sea waters of the Thousand Islands.

Focus on Customer's Digital Experience

In addition to corporate social programs, entering its 26th year, XL Axiata continues to strive to improve customer service through various programs. One of those programs is the implementation of customer experience by presenting the best digital experience for customers through various initiatives, ranging from facilitating input from customers through the real-time Net Promoter Score (NPS) which is useful in measuring customer loyalty, to seeking information to bring innovations according to customer's needs.

XL Axiata utilizes customer input as an idea to continue to innovate to improve customer satisfaction and digital experience. One of the new features resulting from this innovation is Emergency Credit which is available on the myXL and AXISNet applications. With this feature, XL and AXIS customers can still communicate when they run out of credit. With Emergency Credit, customers can borrow some credits, use the credit for internet, phone, or SMS needs, then pay the loan at a later date. With this feature, we hope that all XL Axiata customers can continue to communicate comfortably. All efforts to provide convenience in communicating with new features are a tangible manifestation of the implementation of Customer Experience (CX) at XL Axiata.

To celebrate the 26th Anniversary, XL Axiata offers attractive promos which can be obtained through the myXL application, namely a 26% discount for all packages with the "XL26" promo code, 26GB package for IDR 26,000 valid for 7 days, 2.6GB YouTube Package for IDR 2,600, and Vidio Diamond Mobile for IDR 26,000 valid for 30 days. In addition, there are other attractive promos in the form of discounts of up to 70% for Xtra Combo Plus Packages, as well as discounts ranging from 50% to Free Xtra Kuota available in the “Special For You” feature on the myXL application. All attractive products from this prepaid service are available on the myXL app on 6-9 October 2022.

For XL PRIORITAS service, there is an attractive promo in the form of a 26GB PRIO Booster for IDR 26,000 available on 8 October. For new customers, get exclusive gift boxes and shopping vouchers at selected XL Centers. Furthermore, there are other interesting promos in the form of discounts of up to 50% for Data Boosters available in the "Special For You" feature on the myXL application. All interesting products from the XL PRIORITAS service are available on the myXL app from 6-9 October 2022.

Meanwhile, for AXIS prepaid products, there are promos in the form of a 26% discount with a maximum of IDR 10,000 for the purchase of 24-Hour Bronet, 26GB Anniversary Package for IDR 26,000 for 26 thousand customers, as well as 1 GB 1-day Tiktok Bonus with the "HUTXLAXIATA26" voucher code for 26 thousand customers. Not only that, there are special offers tailored to customer interests in the form of discounts of up to 26% for purchasing Booster on the AXISnet application on the 'Only For You' feature valid from 6 to 9 October 2022. 

XL SATU provides two special XL Axiata anniversary promo offers for new and old customers. 

• First, for new customers. A 26% discount promo for the first month's bill is presented specially for those who subscribe to XL SATU Fiber on 8-9 October 2022. 
• Second, for old customers. A special speed booster promo is available. For loyal XL Satu customers, get home internet speed one level above the current package for 30 days simply by paying IDR 26 thousand for purchases on 8-9 October 2022. Terms and conditions apply. Contact XL Satu's Customer Representative at telephone number 820/08170123442.

XL Axiata Business Solutions, a part of XL Axiata that focuses on providing integrated ICT solution services for corporations and SMEs, also provides special offers for the XL Axiata's anniversary promo for customers.

• From Mobile Connectivity products, customers can get discounts for digital rewards up to IDR 260 million. Then there is a special offer for the special BIZ AVANA & Samsung A13 Bundling package for 12 months.
• For Fixed Connectivity & ICT, customers will get a 1-month free subscription to Managed Service WIFI for the first 26 corporate customers who register.
• Meanwhile for IoT products, there is an attractive offer for a 1-month free subscription to Digital Fleetech.

The XL Axiata Business Solutions anniversary promo period is valid from 8-31 October 2022. To get this offer, customers can register on the xlaxiata.co.id/business website.

To date, the XL Axiata network is spread across 34 provinces. Some of the networks have penetrated and served people in remote areas and are located on national borders. A total of more than 149 thousand BTS, including 88 thousand 4G BTS, and a fiber optic network of more than 130 thousand kilometers support the strength of XL Axiata's network to serve around 57 million customers in various regions in Indonesia.