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Improve Customer Service Quality Presenting XL Centre Mataram Wider and More Digital
XL Axiata is the telecommunications operator with the most customers in Lombok. The opening of XL Centre at Epicentrum Mall, Mataram City, is part of the effort to improve services to customers. Currently, XL Axiata's 4G network is available to serve customers in 598 villages, 54 districts, and 5 regencies/cities in Lombok. In total there are more than 4,000 BTS throughout Lombok, with around 2,300 of them 4G BTS.

Mataram, 25 May 2023. PT XL Axiata Tbk (XL Axiata) inaugurated its new XL Center Mataram customer service centre on Thursday (25/05). XL Centre, which is now located at Epicentrum Mall, Mataram City, West Nusa Tenggara, comes with broader capacity and better facilities and accommodates digital services. As the most widely used telecommunications operator by the people in Lombok, the opening of XL Center in the shopping centre for all digital service needs that are well known by the people of Lombok, is part of an effort to improve service to customers.


The inauguration of XL Centre Mataram at Epicentrum Mall was attended by the Deputy Mayor of Mataram, TGH. Mujiburrahman, Group Head of Direct Channel Management of XL Axiata, Muhamad Novan Adilandy, Group Head Premium Segment of XL Axiata, Randu Zulmi and Head of Sales of XL Axiata Lombok area, Donny Darmawan.


Novan Adilandy said, "Our commitment is to provide the best customer experience and every month thousands of customers come to XL Centre Mataram either because they need help or want to become new XL customers. Customer experience has been one of XL Axiata's focuses in recent years through the spirit of "Serving With Heart". Our comprehensive customer service improvement program has proven to increase customer satisfaction and loyalty. Therefore, we are fully committed to continuously improving customer satisfaction in Lombok. Product information services are among the most needed by customers, in addition to card replacement services and reactivation of expired numbers.


Deputy Mayor of Mataram, TGH. Mujiburrahman, said, "I welcome the inauguration of the XL Centre outlet at Lombok Epicentrum Mall because it will provide various benefits and convenience for the people of Mataram City in accessing better and wider telecommunications services. As we know, communication, information, and digitalisation are very important in this era of globalisation. All of our activities today can hardly be separated from digital technology.


TGH. Mujiburrahman added, "Mataram City, which is currently being developed into a Smart City, certainly requires various facilities and infrastructure based on information and communication technology so that it requires good quality technology and digitalisation support. Therefore, I hope that with the XL Centre service in Mataram City, people can more easily access information and communication technology services, and support the Mataram City Government in building information and communication technology infrastructure in this region.  And I invite the public to be able to use digital technology wisely and as well as possible, because technology and globalisation are often a double-edged sword that if misused can be detrimental to us. Insha Allah, XL Axiata with its various programs and innovations can also help efforts to make Mataram City meet the needs of technology and digitalisation so that it can provide optimal benefits for the community and the business world."


In addition to opening XL Centre, XL Axiata also donated routers and free internet access facilities for one year to orphanages and Islamic boarding schools.  XL Axiata hopes to encourage the improvement of digital literacy, including supporting digitalisation among Islamic boarding schools and the community.


XL Axiata Promo for the people of Lombok


Currently, XL Axiata's 4G network is available to serve customers in 598 villages, 54 districts, and 5 regencies/cities in Lombok.  In total, there are more than 4,000 BTS throughout Lombok, with around 2,300 of them 4G BTS. The number of 4G BTS will continue to increase considering that XL Axiata is still expanding in all regencies in Lombok.


Meanwhile, the entire West Nusa Tenggara is supported by more than 5,800 BTS, including more than 3,300 4G BTS. XL Axiata's 4G LTE network also continues to expand, and XL Axiata continues to invest in fibre networks, transmission, backhaul, network modernisation, and various other network upgrades to improve stability, network capacity, and service quality in line with the increasing data service traffic.


PT XL Axiata Tbk (XL Axiata) presents a new promo "Double Quota Bonus for a Full Year" for XL Xtra Combo Flex Starter Pack. This promo is provided to be the best choice especially for new customers in 2023. 


For people who have never used XL Prepaid SIM cards, they will get the latest promo, namely "Double Quota Bonus for a Full Year". This benefit can be enjoyed by every new customer who has purchased and activated the Xtra Combo Flex Prime Card by topping up the data package throughout 2023. Customers can enjoy a bigger quota to continue accessing digital platforms for a full year freely.


The Full Year Double Quota Bonus offer can be enjoyed by customers who are verified as new XL customers or whose mobile phone IMEI has never used an XL number, then the customer must activate the starter pack that has been purchased and simply make one redeem on myXL application free of charge. The myXL app can be downloaded at Playstore or Apple Store. 

  • Marketing