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Chinese New Year and Cap Go Meh Celebrations XL Axiata Network Ready to Face Traffic Surge in Riau Islands
XL Axiata has prepared a larger network capacity. There is a possibility of a spike in traffic during the Chinese New Year and Cap Go Meh celebrations which will be higher than last year, considering that the government has lifted the restriction policy related to the pandemic.

Batam, 20 January 2023. PT XL Axiata Tbk (XL Axiata) ensures that networks throughout the Province of Riau Islands (Kepri) are ready to face the possibility of a spike in traffic during the Chinese New Year and Cap Go Meh holidays which will take place soon. XL Axiata estimates that there will be a spike in data traffic of around 10% compared to normal days. This increase in traffic is predicted to occur in several cities with the largest concentration of Chinese New Year and Cap Go Meh celebrations in Batam and Bintan.


XL Axiata West Region Group Head, Desy Sari Dewi said, "To ensure people's comfort during the Chinese New Year and Cap Go Meh celebrations this year, we have made a series of preparations to deal with the increase in traffic that has occurred in the Riau Islands Province. Our network capacity is prepared to double. More traffic increases will occur in data services. Compared to the previous year's celebration, this year's data consumption is predicted to be larger because there are no more restrictions from the government for post-pandemic travel.”


Desy added that during the Chinese New Year and Cap Go Meh celebrations later, XL Axiata will pay full attention to network quality in a number of residential areas, lodging, places of worship, shopping centres, airports up to ports. More traffic increases will occur in data services, while the potential increase in voice service traffic is around 4%. From the type of service, streaming service traffic is generally predicted to increase by around 13%. In addition, services such as Video Calls, Web Browsing, and Instant Messaging (IM) will also experience an increase because usually at this moment many people will convey their holiday greetings.


The XL Axiata network throughout the Riau Islands Province is supported by a total of around 1,850 BTS including more than 1,050 4G BTS. This number includes base stations on islands, such as the Karimun, Natuna, Lingga, Anambas Islands and several remote islands. Currently several cities/regencies in the Riau Islands region with data service traffic that continue to experience significant increases include Bintan Regency 31%, Karimun 30%, and Batam City 17%.


To serve customers who need service support during Chinese New Year and Cap Go Meh celebrations, XL Axiata's customer service team is also ready. Customers can contact the call centre staff 24 hours a day, via 817, 818 and 838 as well as digital-based service channels namely @myXLCare for Twitter and Facebook Page, live chat at, and email [email protected]. For axis card customers, you can also go through @ask_AXIS for Twitter, live chat at and email [email protected].



Xtra Combo Flex Packages Promo in Singapore and Malaysia


For XL Axiata customers and residents of the Riau Islands who want to celebrate Chinese New Year and Cap Go Meh in Singapore or Malaysia, it's best to prepare the Xtra Combo Flex package. Because, there are many benefits when you are in a neighbouring country, including the ease of accessing the internet and not having to bother changing cards. This program is provided for Xtra Combo Flex customers who have a 50GB XXL package and a 66GB XXXL package.


This Xtra Combo Flex package promo can be used by customers and the public in the Riau Islands to access data services while in Singapore and Malaysia. XL Axiata customers who have arrived in Singapore choose M1 and Starhub operators, while XL Axiata customers who have arrived in Malaysia can choose Celcom and Digi operators.


Head of Sales XL Axiata Riau Islands – Mainland Riau, Alex Burnama, said, "To ensure that the public and customers can easily get XL Axiata products, both XL and AXIS, currently in the Riau Islands there are around 3,000 credits shops that provide XL Axiata products. These shops are spread to districts and villages that have been reached by XL Axiata services. Through the distribution network shops, customers can also get information and also submit complaints, where the store manager will then forward it to XL Axiata customer service."


For more information, you can check on the website .


For customers and the public in Batam City, information regarding the benefits of Xtra Combo Flex packages for holidays to Malaysia or Singapore can be directly asked to XL Center Batam at Seruni Indah Shophouse Complex Blok i No 3, Tlk. Tering, Batam City and for customers and the public who are in Bintan City, you can directly ask XL Center Bintan at the Bintan Center Complex, Jl. D. I. Panjaitan No.46, Tanjung Pinang City, Riau Islands.

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