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XL Axiata applies digital transformation within its governance by implementing several programs and applications to reach out steadiness, efficiency, and accuracy in monitoring governance processes. This program implemented into various activities. First, XL Axiata implement a digitally integrated procurement system for goods/services procurement and billing processes named COUPA. Then, we also using Video Conference as an imperative digital transformation to facilitate a good-run work and decision making, especially during pandemic. We also automate our electricity usage in meeting rooms as our endeavours to save energy and cost.

As an entity that gathers customers’ personal information, we acknowledge that maintaining customer privacy is of vital importance. We implement different strategies and countermeasures to ensure the security of our customer’s data. Therefore, we can keep their trust and expand XL Axiata’s customer’s base. XL Axiata applies ISO 27001 regarding our Information Security Management System (ISMS). This certification is a testament to our ability to plan, to manage, to review, and to improve our efforts made in order to protect information within the Company relating to customer data.

The solid and consistent performance of XL Axiata is a reflection of our commitment to the best practices of Good Corporate Governance (GCG). Our commitment to compliance with GCG is well-recognised at the ASEAN level. XL Axiata has received high ratings on the ASEAN Corporate Governance Scorecard (ACGS). In June 2020, ACGS announced that XL Axiata was included in the top 10 companies in Indonesia that were included in the 2019 ASEAN Asset Class for best governance. As a public company listed on the Indonesia Stock Exchange, XL Axiata implements GCG based on Law No. 40 of 2007 concerning Limited Liability Companies. In addition, XL Axiata applies Law no. 8 of 1995 concerning the Capital Market. We also comply with various regulations issued by the OJK and the Indonesian Stock Exchange.

XL Axiata has established a code of conduct as an integral part of the Company’s regulations. This code of conduct is very necessary considering XL Axiata’s commitment to improving the integrity of every employee in implementing the best practices of GCG. This code of conduct regulates ethical behaviour and procedures in carrying out the Company business activities by upholding professional conduct. XL Axiata has opened up a dedicated platform to convey essential information related to violations of the Company’s code of conduct including corruption and fraud. This mechanism was manufactured to prioritise integrity and transparency for the benefit of the Company and the comfort of all employees and parties working with XL Axiata.