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Customers Phishing Threat Information

XL Axiata is committed to continue delivering convenience and improvement to customer protection, by actively educating customers and general population to be aware and alert of phishing activities by malicious parties through text messages and or chat applications.


To avoid this, we advise not to share their identity information & phone number to unknown parties. XL Axiata customers can check and validate the messages they received to XL Axiata’s customer service.


Below are the customer service channels:

XL Axiata:


XL Prioritas:


Other than the above, you can also can check the content and website validity in Minister of Communication & Information's website :