Jakarta, 14 February 2022. PT XL Axiata Tbk (XL Axiata) continues to improve the quality of customer service. For XL card customers, AXIS who need to reactivate the expired card, there are two easy ways, namely coming to the XL Center outlet or via the XLC Online service. Especially for customers who reactivate via XLC Online, there is even a 5GB quota bonus available, which is valid for AXIS and XL Prepaid subscribers. This quota bonus can be obtained by customers who reactivate the card via the web www.xl.co.id/xlcenter. Meanwhile, XL Prioritas postpaid customers can also send an email to [email protected].
Group Head of Direct Channel of XL Axiata, Muhamad Novan Adilandy said, "Activation of expired card is one of the services that has a high demand. The daily average for these services, both online and offline, is about 40% of all customer service. It is undeniable indeed, customers frequently forget to top up their credit because they have more than one number or are now using the home internet.
Novan added, considering the increasing pandemic situation, XL Axiata encourages customers to reactivate their cards online. Therefore, they provide a 5GB quota bonus. According to him, by utilizing online services, apart from being easier, customers will also be safer in carrying out health protocols.
For customers who need a card reactivation service, it is enough to prepare several documents, namely an expired physical card, ID Card, and Number of KK (Family Card). This reactivation process of the card itself will take 30 minutes up to 2 hours depends on the customer data verification.
Currently, XL Axiata has 57.98 million subscribers, and is strengthened by more than 153 thousand BTS including more than 69 thousand 4G BTS spread from Sabang to Merauke. XL Axiata's 4G LTE network also continues to be expanded, and currently it has reached more than 458 cities/districts in various regions in Indonesia. XL Axiata also continues to invest in fiber networks, transmission, backhaul, network modernization, and various other network upgrades to improve stability, network capacity, and data service quality in line with the continued increase in data service traffic.